Our 15-year written workmanship warranty

15-year written workmanship warranty. Full terms provided with your written quote.

How to make a claim

Call 0421 557 700 with your job address and a photo of the problem if you can. We’ll book a time to inspect it.

Your rights under the Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled: to cancel your service contract with us; and to a refund for the unused portion, or to compensation for its reduced value. You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

The benefits of this warranty are in addition to other rights and remedies you have under a law in relation to the goods or services to which the warranty relates.

Warrantor: On Call Roofing Group Pty Ltd, ABN 98 690 871 599.